Home Care Staffing & Intake Coordinator

Outsourcing Staffing Advantage is seeking a proactive, bilingual professional to join our growing home care agency and support the full cycle of case staffing, intake coordination, and client satisfaction. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and enjoys building relationships while solving problems quickly.

The person in this role will act as the bridge between caregivers, patients, insurance providers, and internal operations to ensure cases are staffed efficiently and services run smoothly.

Responsibilities

• Staffing & Caregiver Recruitment
• Receive new patient cases and actively recruit and place caregivers (Home Health Aides) as quickly as possible.
• Contact caregivers, present case opportunities, and encourage acceptance through effective communication and relationship-building.
• Discuss case details including location, schedule, and compensation.
• Maintain urgency and follow-up to ensure timely staffing.
• Intake & Insurance Coordination
• Manage intake processes and ensure all patient and insurance information is complete and accurate.
• Coordinate approvals, authorizations, and documentation required for services.
• Submit and follow up on insurance-related requests and claims.
• Maintain organized records and ensure compliance with agency procedures.
• Client & Caregiver Support
• Serve as the main point of contact for patients and caregivers.
• Address concerns, resolve service issues, and maintain positive relationships.
• Communicate professionally with patients regarding scheduling changes, attendance issues, or service updates.
• Ensure high client satisfaction and caregiver engagement.
• Coordinate solutions quickly to maintain continuity of care.
• General Administrative Support
• Assist with additional administrative and operational responsibilities as needed.
• Support various areas of the agency to help ensure smooth day-to-day operations in a growing organization.
• Adapt to changing priorities and take on new tasks as the agency's needs evolve.

Requirements

• Fluent in English (required) .
• Spanish is highly preferred but not required.
• Excellent communication, persuasion, and customer service skills.
• Strong sales and relationship-building skills are required , with the ability to build trust and encourage caregivers and clients to move forward confidently.
• Strong organizational skills and attention to detail.
• Comfortable handling multiple priorities simultaneously.
• Ability to work independently, adapt quickly, and move with urgency.
• Experience in home care staffing, caregiver recruiting, intake coordination, scheduling, insurance follow-up, or healthcare operations is preferred but not required.
• Willingness to take on a variety of responsibilities beyond intake and staffing as business needs require.

• Preferred Candidate Profile
• Strong sales or recruiting mindset.
• Confident communicator who can influence others and build trust.
• Customer-focused and solution-oriented.
• Highly adaptable and comfortable wearing multiple hats in a small, growing agency.
• Able to remain organized in a fast-paced environment.
• Experience staffing home care cases or coordinating caregivers is a plus.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly incentives based on performance.
• Weekends off.
• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly Incentives based on performance
• Weekends off.
• Hiring Bonus
• Growth Opportunities
• Referral Bonus
• National holidays pay double the hourly rate
• US Holidays Off when applicable
• Best work environment in Santiago
• Morning shift available.
• Back-office positions