Bilingual Care Coordinator (Chronic Care Management)

About the Role

We are seeking a compassionate and bilingual Care Coordinator to support elderly patients enrolled in a U.S. Chronic Care Management (CCM) program.

In this role, you will build ongoing relationships with patients by conducting monthly check-in calls, reviewing medications, documenting patient interactions, answering questions, and helping ensure patients receive the support they need between physician visits.

This is a patient-focused role requiring empathy, professionalism, excellent communication skills, and accurate documentation. Experience in healthcare is required.

Key Responsibilities

Patient Care Coordination

• Conduct scheduled outbound calls to elderly patients enrolled in Chronic Care Management (CCM)

• Build trusting relationships through compassionate and professional communication

• Answer patient questions and provide non-clinical education and support

• Encourage patients to follow their physician's care plan

• Escalate urgent medical concerns according to established protocols

Medication Review & Documentation

• Review and update patient medication lists

• Perform medication reconciliation during patient calls

• Document patient interactions accurately and thoroughly for Medicare compliance

• Record changes in medications, symptoms, and health concerns

• Maintain complete and organized patient records

Care Coordination

• Coordinate follow-up activities with healthcare providers when appropriate

• Track monthly patient engagement requirements

• Maintain consistent communication with assigned patients

• Identify barriers that may prevent patients from following their treatment plans

What We're Looking For

• Previous healthcare experience required

• Experience in Chronic Care Management (CCM), care coordination, home health, medical assisting, nursing, or medical office operations preferred

• Fluent English and Spanish

• Clear spoken English with a neutral, professional phone presence

• Strong customer service and communication skills

• Compassionate, patient, and empathetic personality

• Excellent documentation and organizational skills

• Comfortable speaking with elderly patients in the United States

• Strong computer skills and ability to learn healthcare software

• Based in Santiago and available for full-time in-office work

Bonus Qualifications

• Medical Assistant, Nursing, LPN, RN, or other healthcare certifications

• Experience with Medicare programs

• Experience with Electronic Medical Records (EMR/EHR)

• Medical scribing experience

• Knowledge of diabetes, hypertension, COPD, heart disease, or other chronic conditions