Service Officer, Lending Services

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Schedule : Monday to Friday from 8:30 AM to 5:30 pm / Saturday 4 hours upon request

Purpose

Contributes to the overall success of the Lending Services business in GBS DR by ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal policies, and procedures.

Accountabilities 

•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank’s policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).

•    Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.

•    Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.

•    Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
    Resolve servicing issues and reduce business and client impact with managerial direction as required. 
    Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
    Facilitate decision making processes by providing timely, meaningful, and easily available data.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Champions a high performance environment and contributes to an inclusive work environment. 

Education / Experience / Other Information 

•    Post-Secondary Education
•    Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial 
•    Services or related industry.
•    Proven customer service skills, as well as flexibility to adapt to changing environments.
•    Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, 
•    Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation. 
•    Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
•    Fluency in English (written & verbal) and Organizational Skills.
•    Working knowledge of Microsoft Office (Excel, Word, and Outlook) 

Location(s):  Dominican Republic : Santo Domingo : Santo Domingo East

Business Address: zona franca las americas 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.