CHIEF, OPERATIONS AND RESOURCE MANAGEMENT, Santo Domingo

Org. Setting and ReportingThis temporary position is available for three (3) months and is located within the United Nations Support Office in Haiti (UNSOH). Pursuant to Security Council resolution 2793 (2025), UNSOH has been mandated to provide support; primarily to the Gang Suppression Force (GSF), the United Nations Integrated Office in Haiti (BINUH), the Haitian National Police (HNP), and the Haitian Armed Forces in the context of any joint operations with the GSF. Additionally, UNSOH is tasked with delivering technical assistance to the Organization of American States (OAS). The Chief of Operational Resource Management is responsible for the entity’s coordination of logistics and operational services to clients – UNSOH, and BINUH in Haiti, while implementing the Mission mandate and leads the transition of administrative services to a UN common administrative platform or a designated UN service centre. In addition, the Chief of Operational Resource Management is equally responsible for effective and enhancement of relationships with the Government Authorities in the Dominican Republic, the Diplomatic community and the UN Resident Coordinator and UN Country Team stakeholders. The Chief of Operational Resource Management oversees `resource allocation and utilization, (including human and financial resources across the entity), monitoring budgets, ensuring appropriate financial and budget controls, reviewing resource allocations in accordance with strategic goals and outcomes by identifying opportunities to attract or leverage resources. The Chief of Operations and Resource Management ensures effective establishment of management scorecard targets and monitors achievement of results. He/she ensures internal control framework is in place and issues appropriate sub-delegation of authorities for respective Section chiefs under his/her immediate supervision. ResponsibilitiesWithin delegated authority, the Chief of Operations and Resource Management will be responsible for the following duties: Strategic: • Provides leadership and strategic guidance, direction and oversight ensuring effective management of financial, human and physical resources. • Establish the support office as a “service hub” supporting UNSOH operations in Haiti and lead engagement and maintain working relationships with various stakeholders and partners to ensure operational access, safe passage of UN personnel and assets across international borders, operational continuity and risk mitigation. • Responsible for developing unified strategy and delivery of cross-cutting mission support functions ensuring coherence in forecasting, performance monitoring planning, and coordination of operational and resourcing activities. • Leads and oversees the Human Resources Section (HRS), Finance and Budget Management Section (FBMS), Field Technology Section (FTS), Mission Support Centre (MSC) ), Contingent Owned Equipment (COE) management and Sector/Regional Offices responsible for effective execution of mission support strategy and associated support plan. • Leads development, preparation, coordination and monitoring of strategies and work plans for Operations and Resource Management activities and takes the lead in securing the required human, financial, logistic and technological resources to achieve them. • Provides guidance and direction for the planning and forecasting of the personnel, financial, logistic, information and communication technology requirements of all Mission components • Liaises with UNHQ offices to ensure mission planning and resource allocation is aligned with HQ priorities, guidance and policy. • Effectively leads, coordinates and directs all aspects of Operational Resource Management as follows. Human Resources Management: • Oversees the overall development and delivery of strategic advisory services in human resources management with a focus on planning, policy implementation, self-monitoring and compliance with key performance and operational indicators to ensure that human resources strategies and plans are aligned with overall mission's strategic framework and concepts and are responsive to evolving changes in mandates and phases, operational priorities and the corporate and mission's specific human resources imperatives and targets. • Ensures implementation of various aspects of established HR practices such as effective management of HR processes including an efficient staffing table management based on approved organizational units and positions, management of position classification process and effective implementation of recruitment strategies. Financial Resources and Performance: • Oversees the development and delivery of strategic support and business intelligence, including advice to operational counterparts and mission leadership, on financial resourcing and stewardship, organizational performance of the mission, and risk management in line with mission priorities. • Ensures financial sustainability of the mission and supports the DMS in planning, managing and implementing approved budget, while helping to ensure delivery of services through cost- effective means. • Ensures sound financial management and the integrity of financial transactions, systems and reports by enforcing consistent application of financial rules and regulations through oversight, compliance and reporting • Ensures integrated, results-based planning, budgeting and utilization of resources in line with established policies and procedures. Information and communication technology: • Oversees the development and delivery of quality, robust and reliable information and communication technology (ICT) services in support of mission mandate implementation. • Facilitates the implementation of innovative and intuitive technology solutions that enhances work across mission pillars and facilitates technological problem solving and decision making at all levels. • Manages the mission information security and its incident response plan. Mission Support Centre: • Oversees the development and delivery of timely, coordinated and efficient logistic support planning by Mission Support Centre to all components of Mission Support Division for operational priorities and key project implementation. Other duties and responsibilities: • Takes the lead in the development and implementation of special projects such as Disaster Recovery and Business Continuity, Welfare activities and crisis response as required • Monitors client experience and advises on programs for continuous service improvement • Implements pilot projects and monitors, coordinates and reports on their progress • Drives efficiency, KPIs, and modernization initiatives. • Ensure that all Operational Resources Management Unit/Section activities, are in compliance with the DOS Environmental and Waste Management policies and in line with the DOS Environment Strategy objectives; coordinate with the mission's environmental officer for guidance as needed. CompetenciesPROFESSIONALISM: Demonstrated ability to provide technical advice in a broad range of human resources, financial, logistical, and administrative areas to senior managers; sound knowledge of UN rules, regulations, policies and guidelines and an ability to apply them in a volatile field mission environment to resolve complex and/or sensitive issues • Excellent negotiating and leadership skills • Ability to produce reports and papers on technical issues and to review and edit the work of others • Shows pride in work and in achievements• Demonstrates professional competence of subject matter• Is conscientious and efficient in meeting commitments• Is motivated by professional rather than personal concerns• Shows persistence when faced with difficult challenges• Remains calm in stressful situations• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies• Identifies priority activities and assignments• Allocates appropriate amount of time and resources• Foresees risks and allows for contingencies• Monitors and adjusts plans and actions as necessary• Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments• Delivers outputs for which one has responsibility within prescribed time, cost and quality standards• Operates in compliance with organizational regulations and rules• Supports subordinates, provides oversight and takes responsibility for delegated assignments• Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CLIENT ORIENTATION: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view • .Establishes and maintains productive partnerships with clients by gaining their trust and respect• Identifies clients' needs and matches them to appropriate solutions• Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems• Keeps clients informed of progress or setbacks in projects• Meets timeline for delivery of products or services to client. LEADERSHIP: Serves as a role model that other people want to follow.• Empowers others to translate vision into results.• Is proactive in developing strategies to accomplish objectives.• Establishes and maintains relationships with a broad range of people to understand needs and gain support.• Anticipates and resolves conflicts by pursuing mutually agreeable solutions.• Drives for change and improvement; does not accept the status quo.• Shows the courage to take unpopular stands. EducationAdvanced University degree (Master's degree or equivalent) in business or public administration, management, human resources management, finance, accounting, information technology or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of fifteen (15) years of progressively responsible professional experience in at least three of the following areas is required: human resource management, finance and budget, performance management, technology, logistics, UN and/or Contingent asset management, general administration. At least five years of experience in managing operational, administrative and diverse teams in an international environment is required. Experience in planning and administering complex operations, projects or administration in a volatile, conflict or post-conflict settings with scarcity of resources is required. Experience in implementing UN common system administrative policies and practices, including planning and implementation of administrative platforms and services through a service center model is required. Experience in intergovernmental processes ,including host country and UN Country Team engagement on legal, operational, security and administrative issues is required. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either French or Spanish is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult for details).