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  •  ...attendance record. ~ Ability to work independently. ~ Professional demeanor. ~(If hired internally) must show exemplary quality scores throughout tenure as an agent. ~ Ability to perform other related duties and assignments as required and assigned by supervisor... 
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    Trabajar en la oficina
    Turno de noche

    Hire Horatio CX

    Santo Domingo de Guzmán
    1 día atrás
  •  ...a positive, results-driven team culture Performance Metrics Customer Satisfaction (CSAT) Quality Assurance (QA) Scores Average Handle Time (AHT) Service Level Agreement (SLA) Compliance Attendance & Productivity Team Engagement... 
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    Patricia Baez Company

    Santo Domingo de Guzmán
    1 día atrás
  •  ...(Team Leads) overseeing customer support agents. Drive performance to meet and exceed KPIs (FRT, resolution rate, CSAT, quality scores, SLA adherence). Conduct weekly business reviews and performance deep dives. Ensure accountability at the Supervisor and agent... 
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    Tiempo completo
    Trabajar en la oficina
    Turno de noche

    Hire Horatio CX

    Santo Domingo de Guzmán
    1 día atrás
  •  ...growth by ensuring a consistently high-quality client and talent experience. Your leadership will help maintain strong Net Promoter Scores and eliminate churn driven by quality or service issues. By building trusted client relationships and proactive success systems,... 
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    Remoto
    Lunes a viernes

    Pearl

    Santo Domingo de Guzmán
    2 horas atrásNueva
  •  ...across your portfolio while unlocking expansion opportunities through trust and performance. You will contribute to higher Net Promoter Scores and referral-driven growth by ensuring clients consistently receive white-glove service. Your ability to execute with care and... 
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    Pearl

    Santo Domingo de Guzmán
    Hace un mes
  •  ...Alignment : Bridge brand expectations with creator execution for campaign success. 5. Content Review & Quality Control Review & Score : Evaluate submitted content against the campaign brief, providing feedback and scoring content for approval. Coaching :... 
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    Trabajo remoto
    Inicio inmediato

    Full Circle Agency

    Santo Domingo de Guzmán
    9 días atrás
  •  ...and drive consistent follow-through. Quality Assurance & Performance Management – 10% Conduct call quality assurance reviews and score SDR performance. Enforce messaging standards and ensure adherence to sales playbooks. Provide structured feedback to improve... 
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    Temporal
    Tiempo completo
    Remoto
    Lunes a viernes

    Pearl

    Santo Domingo de Guzmán
    Hace un mes
  •  ...specified timelines. Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores. Qualifications And Skills High school diploma or equivalent; some college education may be preferred. Proven experience... 
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    Trabajo por turnos
    Dominicana
    16 días atrás
  •  ...have positively impacted the lives and careers of millions of users. Our 4.5-star rating on GlassDoor. Our client Net Promoter Score of 68, twice the industry average. The Position We're Looking To Hire a Golang Developer To Join Our Team. You'll Work With... 
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    Remoto
    Dominicana
    16 días atrás