- ...attendance record. ~ Ability to work independently. ~ Professional demeanor. ~(If hired internally) must show exemplary quality scores throughout tenure as an agent. ~ Ability to perform other related duties and assignments as required and assigned by supervisor...
- ...SendGrid, or Mailgun. Perform regular domain health checks and generate weekly reports on performance metrics, including sender score, IP reputation, and inbox placement rates, both for internal teams and client transparency. Troubleshoot deliverability issues and...
- ...communicate (negative) feedback ~1+ years' experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls ~ Demonstrated proficiency in Excel and Microsoft Office ~ Strong attention to detail ~ Effective time...
- ...specified timelines. Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores. # Qualifications and Skills: High school diploma or equivalent; some college education may be preferred. Proven experience...
- ...Winrock home office awards management team on developing grants RFIs and Grant Agreements. Receive and review grant applications. Develop score sheets and track incoming applications. Review grant budgets and grant requirements for compliance. Develop tracking tools to...