...telephony, and workforce management
tools.
Excellent problem-solving and decision-making skills.
Strong communication and interpersonal skills.
Project management experience is a plus.
Certifications such as ITIL, CompTIA A+, or Cisco CCNA are advantageous....
...and hardware troubleshooting experience
- Ability to conduct research into systems issues and products as required
- Exposure to ITIL Service Management
- The ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-...