Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor... 

 ...learn all areas of the business and meet with employees throughout an organization? If so, this is a great opportunity for you! Our Call Center Trainer will be responsible for facilitating the learning for employees at all levels with a focus in driving business growth... 

 ...English, (Italian is a plus). Our QAs will listen, review & rate call recordings, E-mails, chats & social media interactions to...  ...to detail. -2 Years of experience & proven success as QA in call centers. -Proficiency in multiple languages. (aforementioned) -Knowledge... 

 ...collection, analysis, and reporting. -Translating complicated technical ideas for non-technical coworkers. -Background in contact center management. -At least 1 year of demonstrated experience with •Data analysis/Statistics •Structured and semi structured data •... 

Supervisor Lead and inspire a team of Customer Service Agents to deliver excellent levels of individual/team performance and customer satisfaction Monitor daily workflow and ensure that correct procedures are followed Keeping up to date with business development and...

We are searching for dedicated, supportive Call Center Supervisors who can coach and motivate representatives as they review chats, SMS, social media interactions and listen to calls from agents abroad. The supervisor will help recruitment hiring employees and assist in... 

 ...Domingo ~2EmpresaD&A Agency ~3ResponsabilidadesCall Center Looking for bilingual agent (Advance English). It Is recommended to have previous sales, health or collection experience.... 

Call pre qualified leads from customers that want to ship their car. Brokers are responsible for booking the customer with our brokerage service and have them agree to use us to ship their car. There are also inbound call campaigns once the representative becomes an efficient... 

As a Dispatcher, your job will be to answer incoming calls from drivers and customers. You will be entering driver information, and sending it to our brokers while possibly having to finalize with the customer if need be. You will also be responsible for any customer issues... 

 ...Contact and refer potential clients and follow up with current clients to achieve insurance packages´ sales by Inbound and Outbound calls. Requisitos:– Marketing student, business administration or related careers. – Advanced or native English. – Experience in Customer... 

 ...de trabajo: 7:00 am – 3:00 pm Salario base + comisiones Debe estar disponible para asistir a entrevista este lunes 31 de mayo en horario de la mañana Interesados enviar cv al correo: ****@*****.*** Colocar en el asunto del correo; AGENTE CALL CENTER... 

Atender todas las llamadas, citas, informaciones, entre otros. Llamar a los pacientes el día antes de su cita para confirmar asistencia. Información acerca del estatus de cita de los pacientes y agendas de los médicos. Información a los...

 ..., requisitos de los clientes y procesos de facturacion. -Residencia en Santo Domingo -Licenciatura en Administración de Empresas o carreras afines -Experiencia supervisando Analistas de Calidad de Servicio vía Call Center -Manejo de Indicadores de Calidad de Servicio

 ...y acciones de mejora. -Mantener las reglas de atención, amabilidad y respeto al Cliente, identificando sus necesidades para alcanzar su satisfacción. -Experiencia en Call Center. -Modalidades de contacto. -Orientación al Cliente. -Pro actividad. -Trabajo en Equipo.