Operador de call center inglés - español

TRANSLATION CALL OPERATOR: ENGLISH - SPANISH Key Responsibilities:Simultaneous InterpretationListen attentively to speakers and translate their words in real-time, maintaining the rhythm and tone of the conversation.Adapt language and register to the context of the call (medical, legal, commercial, etc.).Convey the message clearly, concisely, and culturally appropriately.Adapt language and register to the context of the call (medical, legal, commercial, etc.).Convey the message clearly, concisely, and culturally appropriately.Terminology ManagementMaster specialized terminology in the interpretation area (medical, legal, commercial, etc.).Use precise and technical language when necessary.Research and stay up-to-date on relevant terms and concepts.Confidentiality and EthicsMaintain strict confidentiality of all information shared during calls.Act with impartiality and neutrality, avoiding interference with the conversation's content.Adhere to the professional code of ethics for interpreters.Technology ManagementFluently use provided software and telephone interpretation tools.Troubleshoot basic technical problems and report any issues to the supervisor.Adapt to new technologies and software updates.CollaborationWork as a team with other interpreters and support staff.Communicate effectively with clients and providers to ensure a positive experience.Provide constructive feedback to colleagues and receive it openly.Minimum Requirements:Linguistic ProficiencyNative or near-native level in at least two languages (specify required languages).Communication SkillsExcellent active listening, clear and concise oral expression, and language adaptation to different contexts.Technical SkillsKnowledge of telephone interpretation tools and communication software.Interpersonal SkillsEmpathy, patience, ability to work under pressure, and problem-solving skills.Education and ExperienceUniversity student or certification (preferable).Previous experience in telephone or in-person interpretation (desirable).Working Conditions:Flexible schedule: Rotating shifts, including nights and weekends.Work mode: Remote or in-person, depending on company needs.Competitive salary and legal benefits.Development Opportunities:Ongoing training.Possibility of specialization.Performance-based bonuses and incentives.Salary:DOP $ 30,000 month + other benefits