Customer Service Support Agent

We are looking for an agent to provide Client Service through phone and emails. As well as product/services information, answer questions, and resolve any emerging problems that our customer might face. Some of the main responsibilities are:

• Handle customer inquiries via email and phone calls.
• Follow up with the Excursion suppliers on all different complaints reported by the clients or other colleagues.
• Manage all duties related with the facing clients colleagues operations such as desk hours, welcome briefing invitations, entrance to hotels, etc.
• Manage the accommodation in case of charter flight cancellations and prepare the General Flight Delay Report.

Some of the main requirements are:

• Experience working with customer support.
• Experience in Call Center is a plus.
• High School Diploma or higher
• Advanced English skills is a must (written and spoken).
• Excellent interpersonal and active listening skills
• Clear communication skills.
• Ability to work well in a team
• Multitasking skills and good organizational abilities.
• Ability to work calmly under high-stress situations
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.